Shipping policy

Domestic Shipping Policy

Prepaid Orders Only

Suxxus International currently accepts prepaid orders only.

We do not offer Cash on Delivery (COD) as a payment option.

All orders must be paid in full at the time of placing the order through the available online payment methods.

Free Shipping

Free shipping is available on all orders across India.

There are no additional standard shipping charges for domestic orders.

Shipment Processing Time

  • All orders are generally processed within 2–3 business days after successful payment and order confirmation.

  • During sales, promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

  • If there is a significant delay in processing or dispatching your order, we may contact you through your registered email address or phone number.

Shipping & Delivery Estimates

  • Orders are generally dispatched from our warehouse within 2–3 business days.

  • Standard delivery is generally completed within 8–10 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier service availability, weather conditions, public holidays, operational issues, and other circumstances beyond our control.

  • Deliveries to remote locations may require additional time.

  • Once your order is dispatched, you will receive tracking details through your registered contact information.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation and tracking number.

The tracking information may take up to 24 hours to become active on the courier partner's tracking system.

You can use the tracking number to track the status of your shipment.

P.O. Boxes and Special Addresses

Suxxus International does not guarantee delivery to P.O. Boxes, APO/FPO/DPO addresses, or locations that are not serviceable by our courier partners.

Delayed or Undelivered Shipments

We make every reasonable effort to deliver orders within the estimated delivery timeframe. However, delays may occur due to:

  • Courier operational issues

  • Weather conditions

  • Natural events

  • Public holidays

  • Incorrect or incomplete address information

  • Remote delivery locations

  • High shipment volumes

  • Other circumstances beyond our reasonable control

If your shipment is significantly delayed or appears to be stuck in transit, please contact us at support@suxxusinternational.com with your Order ID and tracking details.

Damaged Shipment

We take reasonable care to ensure that products are properly packed before dispatch.

If you receive a package that appears to be damaged or tampered with, please:

  1. Take clear photographs of the package before opening it.

  2. Record a clear unboxing video while opening the package.

  3. Keep the original packaging and shipping label.

  4. Contact us at support@suxxusinternational.com within 7 days of delivery.

The photographs and unboxing video may be required to verify the issue and process an exchange request.

Please do not discard the original packaging until the issue has been resolved.

Incorrect or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us at support@suxxusinternational.com within 7 days of delivery.

Please provide:

  • Order ID

  • Clear photographs of the product/package

  • Shipping label photograph

  • Unboxing video, if available

After verification, we will provide an appropriate resolution in accordance with our Exchange Policy.

Address Changes

Please ensure that your shipping address and contact details are correct before placing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible at support@suxxusinternational.com.

Address changes cannot be guaranteed once an order has been processed or dispatched.

International Shipping

Suxxus International currently ships only within India.

We currently do not offer international shipping outside India.

Contact Us

For shipping-related questions or assistance, please contact:

Suxxus International
Email: support@suxxusinternational.com
Phone: 7996799640