Refund policy

At Suxxus International, we want you to be satisfied with your purchase. Currently, we offer exchange only and do not accept product returns for refunds.

How do I request an exchange?

To request an exchange, please contact us at support@suxxusinternational.com within 7 days of delivery.

Please provide:

Order ID
Customer name and contact number
Reason for exchange
Clear photographs of the product
Unboxing video, wherever applicable

Exchange requests received after 7 days from the date of delivery may not be accepted.

What are the conditions for exchange?

To be eligible for an exchange, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in the original packaging.
Include all accessories, if applicable.
Not have any stains, damage, alterations, washing, or signs of use.

Products that do not meet these conditions may not be accepted for exchange.

Is a refund available?

No. Suxxus International does not offer returns or refunds.

Only an exchange is available, subject to product availability and the terms of this Exchange Policy.

How many times can I exchange a product?

Only one exchange is permitted per order.

Once an exchange has been completed, the same order will not be eligible for another exchange.

Is size exchange available?

Yes. Size exchange is available subject to the availability of the requested size.

If the requested size is unavailable, an exchange may not be possible.

Is there any charge for exchange?

There is no additional exchange charge for eligible exchange requests, subject to the conditions of this policy.

Is exchange available for products below ₹999?

Exchange is not available for products priced below ₹999.

Products priced at ₹999 or above may be eligible for exchange, subject to the other conditions mentioned in this policy.

What if I receive the wrong product?

If you receive a product different from the one you ordered, please contact us at support@suxxusinternational.com within 7 days of delivery.

Please provide:

Order ID
Photographs of the product received
Photograph of the shipping label/package
Clear package/product unboxing video

After verification, we will arrange an exchange where applicable.

What if I receive a damaged product?

If your product is damaged when delivered, please contact us within 7 days of delivery at support@suxxusinternational.com.

Please provide clear photographs and an unboxing video showing the condition of the package and product.

After verification, we may arrange an exchange for the same or an equivalent product, subject to availability.

Exchange Pickup

Once your exchange request is approved, our logistics partner may attempt to collect the product within 2–3 business days.

If pickup is unsuccessful after three attempts, or if your PIN code is outside our reverse-logistics serviceable area, you may be required to self-ship the product.

We recommend using India Post Speed Post or another reliable courier service.

Important: Please do not hand over the product to a pickup agent without receiving the appropriate pickup confirmation/SMS or pickup slip.

Sale & Offer Products

Products purchased during a sale or promotional offer may be subject to specific exchange conditions mentioned at the time of purchase.

Only exchange will be available for eligible sale/offer products. No return or refund will be provided.

Important Notice

Suxxus International currently follows an Exchange Only Policy.

Returns and refunds are not available. Customers are requested to carefully check the product details, size information, and other applicable information before placing an order.

All exchange requests are subject to product availability and the conditions mentioned in this policy.